Contact
Contact HVAC Suwanee
What is your system doing? Calling is how we find out and get it fixed.
How Can You Reach Us?
- Phone
- (770) 525-8313Tap to place the call from a mobile phone.
- Area served
- Suwanee and nearby communities in Gwinnett, Forsyth and north Fulton
- Emergency calls
- The emergency line takes calls day or night. Regular calls we miss are returned as soon as someone can get back to you.
Regular Hours
| Monday | 7:00 in the morning to 7:00 at night |
|---|---|
| Tuesday | 7:00 in the morning to 7:00 at night |
| Wednesday | 7:00 in the morning to 7:00 at night |
| Thursday | 7:00 in the morning to 7:00 at night |
| Friday | 7:00 in the morning to 7:00 at night |
| Saturday | 7:00 in the morning to 7:00 at night |
| Sunday | 7:00 in the morning to 7:00 at night |
Emergency heating and cooling calls are taken 24 hours, every day of the year.
What Should You Mention When You Call?
Phone (770) 525-8313 and describe what is happening: warm air, no heat, a noise, water, an odor or a tripped breaker. Let us know whether you have a heat pump, a gas furnace or both, and roughly how old the equipment is. Calling back about a repair we did? Our workmanship on repairs is covered for one year, so mention the earlier visit and we will look into it.
What Happens on the Call?
Safety check
If there is a gas smell or burning odor, we tell you what to do first.
A few questions
Symptoms, equipment type and age help us prepare the right technician and parts.
A visit arranged
Choose a time that works for you, or for an emergency we send help as soon as it can be arranged.
Questions About Contacting Us
What if the phone just rings?
Leave a voicemail with your name, a number to reach you and a line or two about the trouble. Regular calls are returned as soon as possible, and the emergency line takes calls day or night.
Can you give a price over the phone?
We can discuss likely causes, but an accurate price comes after a technician tests the system. You hear it before any work starts.
Which towns do you cover besides Suwanee?
Duluth, Sugar Hill, Johns Creek, Buford, Lawrenceville, Cumming, Alpharetta, Norcross, Dacula and Peachtree Corners.
Can a landlord or property manager arrange service?
Yes. Tell us who approves repairs and who wants updates, and each person will hear from us.
Is it better to shut the equipment off before you arrive?
Yes if it smells hot, is leaking water or will not stop tripping its breaker. In other cases we will advise you on the call.
Want to Know What Went Wrong?
Describe what the heat or cooling is up to. We will help keep the household safe in the meantime and arrange a technician.